Effective Date: 30 June 2025
These Terms and Conditions (“Terms”) govern the sale of goods and services by Home Pulse Solutions Ltd (“we”, “us”, “our”) to the customer (“you”, “your”) in the United Kingdom.
1. About Us
Home Pulse Solutions Ltd
Registered in England and Wales
Company Number: 16498799
Registered Office: 3 Oswin Road, Leicester, LE3 1HR
Email: info@homepulsesolutions.co.uk
Telephone: 0116 442 2934
Website: www.homepulsesolutions.co.uk
We supply IoT sensors (for monitoring temperature, humidity, and environmental conditions) and provide damp and mould assessment, monitoring, and reporting services.
2. Definitions
• Goods: Any IoT sensors or associated hardware purchased.
• Services: Any assessment, monitoring, reporting, or remediation support related to damp, mould, or air quality.
• Contract: The legally binding agreement between you and us for the supply of Goods and/or Services.
3. Placing an Order
3.1 Orders can be placed via our website, email, or by written agreement.
3.2 All orders are subject to acceptance. We reserve the right to reject any order prior to acceptance.
3.3 Once we confirm your order in writing (including by email), a binding contract will exist.
4. Pricing and Payment
4.1 Prices are quoted in GBP and inclusive of VAT unless stated otherwise.
4.2 Payment terms will be stated in your invoice or contract. Unless agreed otherwise, full payment is due before dispatch of goods or commencement of services.
4.3 We reserve the right to change our pricing at any time before acceptance of your order.
5. Delivery and Installation
5.1 Goods will be delivered to the address provided by you.
5.2 Estimated delivery times are provided as a guide and are not guaranteed.
5.3 We may offer installation services at your request. This may be subject to additional terms and fees.
6. Use of IoT Devices
6.1 You are responsible for ensuring suitable conditions for installation and use of IoT devices (e.g. power, connectivity).
6.2 Our sensors may require a cellular or NB-IoT signal to function properly.
6.3 Data collected by the sensors remains confidential and is handled according to our Privacy Policy.
7. Services: Damp & Mould Assessment
7.1 Our damp and mould services include inspection, data monitoring, and advisory reporting.
7.2 We do not guarantee the complete elimination of damp or mould but will provide recommendations to assist remediation.
7.3 You are responsible for acting on the recommendations we provide.
8. Cancellations and Returns
8.1 You may cancel an order for goods within 14 days of delivery in accordance with the Consumer Contracts Regulations, unless the goods are bespoke or have been installed.
8.2 To cancel, contact us at info@homepulsesolutions.co.uk.
8.3 Services already delivered or performed cannot be refunded unless we have failed to exercise reasonable care and skill.
8.4 Goods must be returned unused and in resalable condition. You are responsible for return costs unless the item is faulty.
9. Warranty and Liability
9.1 Goods are covered by a 12-month manufacturer warranty against defects.
9.2 If a fault develops within this period, contact us for support or replacement.
9.3 We are not liable for indirect losses, loss of data, or failure of the IoT system due to circumstances outside our control (e.g. network outages).
9.4 Our total liability is limited to the value of the contract.
10. Data Protection
We comply with UK GDPR and the Data Protection Act 2018. For full details, see our Privacy Policy.
11. Force Majeure
We shall not be liable for any failure or delay caused by events beyond our reasonable control, including but not limited to extreme weather, supplier delays, network outages, or government restrictions.
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Us
Home Pulse Solutions Ltd
3 Oswin Road, Leicester, LE3 1HR
Email: info@homepulsesolutions.co.uk
Telephone: 0116 442 2934
